Pace Raises $46M Series B for AI Insurance Operations

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Pace, a New York-based AI operations company serving insurers, has raised $46 million in a Series B round co-led by Thrive Capital and Sequoia Capital, with participation from Emergence Capital and Pruven Capital.

Led by founder and chief executive Jamie Cuffe, Pace develops AI agents that navigate internal apps, reason across documents, and make phone calls to automate back-office tasks. The company works with insurers to support operations such as submission intake, policy servicing, claims handling, and data entry.

Pace plans to use the funds to expand its operations across the United States, Europe, and other markets. It partners with public insurers and brokers to deliver its technology, including The Mutual Group, Newfront, Prudential, and WTW.

Since launching last year, Pace says it has autonomously completed more than a quarter of a million critical insurance workflows with AI agents for leading insurers.